Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
7.4/10
Very good
Rooms
7.5
Location
9.3
Service
8.0
Dining
6.0
Guest reviews
7.4/10
based on 5 reviews
8.7
8.7/10 based on 2475 reviews
David
United Kingdom,
April
2024
7.0/10
The hotel is conveniently located close to the city, shops, and restaurants in a modern setting. The rooms, although clean, could benefit from some updates. The service was attentive and helpful, with some minor noise issues in the rooms. The dining options were a bit lacking, and the facilities could use some improvement.
Rooms
7.0
The rooms were clean but a bit shabby and noisy from the hallway.
Service
8.0
The staff were very attentive and helpful, promptly addressing any issues.
Location
9.0
The hotel's location is excellent, close to shops, restaurants, and public transport.
Dining
5.0
The dining options were limited and could use improvement.
Facilities
6.0
The facilities need some work to be up to standard.
Bob
United States,
November
2023
7.4/10
My stay at the hotel was quite average. The rooms were very small but served the purpose of just having a place to rest my head. However, they were located near the elevators which resulted in a lot of noise coming from the hallway and across the room during the night. The service, on the other hand, was very good, with the staff being welcoming and caring. The location was convenient, with plenty of restaurants nearby and easy walking distance to the city center. The dining experience was a mix - offering a good selection but at an extra cost for some items. Overall, it was a decent stay with some ups and downs.
Rooms
6.0
The rooms were very small, perfect for having a place to rest your head but definitely not a comfortable size to just hang out in. They were a little noisy from the hallway.
Service
8.0
The staff were very good with their customer service, very welcoming and caring. They were friendly and helpful.
Location
9.0
The location was terrific, with plenty of restaurants nearby and easy walking distance to the city center.
Dining
7.0
The dining experience was average, offering a good selection but some items required extra payment. It was decent overall.
Facilities
7.0
The facilities were basic but functional, meeting the essential needs for a short stay.
Godfrey
United Kingdom,
May
2023
8.6/10
The hotel is situated in the heart of Townsville, making it convenient with easy access to numerous restaurants. The rooms are impeccably clean and offer a comfy stay with friendly staff. The dining options could be more varied, but the overall experience is pleasant and great value for money.
Rooms
9.0
My room was spotless and provided a cozy bed for a good night's rest. The shower was excellent too.
Service
9.0
The service here was superb; the staff greeted me warmly every time, and they were incredibly friendly and welcoming.
Location
10.0
The location is excellent, right on Palmer Street where you have a plethora of dining choices nearby. It's also a short walk to various attractions like City Lane and The Strand.
Dining
7.0
While the breakfast could have had more variety, the service at the restaurant was attentive and friendly.
Facilities
8.0
The hotel offers a range of amenities, from laundry services to a welcoming pool. The facilities are well-maintained and add to the overall comfort of the stay.
Dominic
United Kingdom,
April
2023
7.2/10
The hotel had smaller rooms than expected but no less comfortable. The check-in experience lacked twin room availability, and the hallway outside the room was slightly smaller than imagined but well presented. The welcoming service was complemented by a perfect location, although some staff interactions felt a bit indifferent. The dining experience fell short of expectations, with poorly advertised options. Overall, the hotel offers a great central location with a few room size and dining drawbacks.
Rooms
8.0
The rooms were slightly smaller than imagined but certainly well-presented.
Service
7.0
The service was welcoming, although staff interactions varied in friendliness.
Location
9.0
The location was perfect, central to everything, with easy access to restaurants and key attractions.
Dining
5.0
The dining experience did not live up to the advertised options and lacked variety.
Facilities
7.0
The facilities provided stick vacuum service and were overall adequate.
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